منابع مشابه
Review of After-Sales Service Concepts
For many manufacturing companies, after-sales service is an increasingly important part of the business and is more complex than manufacturing products. Unlike products it is not possible to produce services in advance and inventory these for future consumption. Instead an unpredictable event such as a machine failure triggers a need for manufacturing of parts for replacement and allocation of ...
متن کاملDesigning An After-Sales Service Curriculum Model For The Automotive Industry In Iran
Purpose: After sales service includes a wide range of services and provides the basis for long and easy use of the product. The present study was conducted with the aim of designing after sales service curriculum pattern of automobile industry in Iran. Methodology: This was a mixed exploratory study (qualitative and quantitative). The research population in both qualitative and quantitative pa...
متن کاملTowards a Reference Model for After-Sales Service Processes
In the last years, given the high market pressure and the increased competition in several industries, the search for new business opportunity is focusing on service activities. After-Sales (AS) service has become increasingly important as a source of differentiation and market share for manufacturers and resellers, as well as a strategic driver for customer’s retention. These changes often cal...
متن کاملSignaling and Contract Choice in After-Sales Service
The extant literature on after-sales service support suggests an implicit consensus around the (Pareto) superiority of performance-based contracts (PBC) over traditional time-and-material contracts. However, when product technology is new, a setting in which the vendor possesses superior information on product reliability, there is compelling evidence to suggest that buyers prefer the tradition...
متن کاملPerformance Contracting in After-Sales Service Supply Chains
Performance-based contracting is reshaping service support supply chains in capital intensive industries such as aerospace and defense. Known as Power by the Hour in the private sector and as Performance-Based Logistics (PBL) in defense contracting, it aims to replace traditionally used xed-price and cost-plus contracts in order to improve product availability and reduce the cost of ownership ...
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ژورنال
عنوان ژورنال: Wissenschaftliche Beiträge / Technische Hochschule Wildau
سال: 2006
ISSN: 0949-8214
DOI: 10.15771/0949-8214_2006_1_11